Frequently Asked Questions
Welcome to our FAQ section. Here you will find answers regarding our products, shipping, returns, and payment policies. If you cannot find the answer you are looking for, please contact us at support@glowkoo.com.
Orders
Q1: How do I place an order?
A: You can place an order directly through our website. Simply browse our collections, add your desired items to the cart, and proceed to our secure checkout.
Q2: Can I modify or cancel my order?
A: Modifications or cancellations are only possible before the order has been processed for shipment. Please contact our support team immediately if you need to make changes.
Q3: How will I know if my order is confirmed?
A: You will receive an automated confirmation email immediately after successfully placing your order.
Q4: Do you offer bulk or wholesale pricing?
A: Please reach out to our support team at support@glowkoo.com for inquiries regarding large-volume orders.
Shipping & Delivery
Q5: Where do you ship?
A: We currently ship exclusively to customers within the United States.
Q6: What are your shipping times?
* Handling Time: 1–3 business days (Monday – Friday).
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Transit Time: 7–11 business days.
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Total Estimated Delivery: 8–14 business days.
Q7: How can I track my order?
A: Once your order ships, we will send a tracking number to your email. You can use this number on our "Track Order" page or the carrier's website.
Q8: What if my order is lost or arrives damaged?
A: Please contact us within 48 hours of delivery at support@glowkoo.com. We will investigate the issue and provide a replacement or refund in accordance with our Return Policy.
Returns & Refunds
Q9: What is your return policy?
A: We offer a 30-day return window. We accept returns for items that are defective, damaged, or incorrect. For other returns, the product must be in new, unopened, and original condition.
Q10: Who pays for return shipping?
A: At Glowkoo, we aim to keep our return process simple and transparent:
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Return Shipping: Customers are responsible for the cost of the return shipping label, unless the item arrived damaged, defective, or was incorrectly shipped.
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Restocking Fee: We do not charge any restocking fees ($0.00) for returned items
Q11: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 10 business days and credited back to your original payment method.
Q12: Can I exchange an item?
A: Yes. If you wish to exchange an eligible product, please contact our support team to initiate the process.
Payments
Q13: What payment methods do you accept?
A: We accept major credit cards, including Visa, MasterCard, PayPal, Shop Pay, Google Pay, American Express, and Discover.
Q14: What currency are prices listed in?
A: All transactions and prices are processed in USD (United States Dollars).
Q15: Is my payment information secure?
A: Yes. We use industry-standard SSL encryption and PCI-compliant payment processors to ensure your personal and financial data is fully protected.
Business Information
Q16: What is Glowkoo?
Glowkoo provides high-quality kitchenware, bakeware, and home essentials designed to elevate every home culinary experience.
Q17: How can I contact customer service?
A: The best way to reach us is via email at support@glowkoo.com. We also offer live chat and chatbot assistance during our standard business hours.
Q18: What are your business hours?
A: Monday – Friday: 09:00 AM – 05:00 PM (EST).
Q19: How can I provide feedback?
A: We value your input! Please send any suggestions or feedback to support@glowkoo.com.
Contact Details
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Store Name: Glowkoo
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Email: support@glowkoo.com
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Phone: +1 (315) 202-9348
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Address: 2142 Genesee St, Syracuse, NY 13204, United States.